If you have a file that will not convert in Flv Crunch, please send the
file, and the error log, in an email. I will try to fix the problem by
How to send the error log:
here to email me.
- After a problem file has been found, or after you have reproduced
the problem, click on the File menu and select "Open Error Log".
- Copy the information about the error and paste it in an email.
- Send all information to me.
A lot of the time a file will be too big to send in an email. If that
is the case, then just send the error log please.
Common issues and solutions
timebase not supported
One problem that comes up a lot is the timebase issue. If you see a
message in the log stating that your file can't be converted because
the timebase isn't supported, then change the frames per second value
to 30. This will allow your file to be converted.
RealPlayer Downloader and Flv
RealPlayer Downloader does not produce a file that Flv Crunch can
handle easily. Flv Crunch will be stuck at zero percent and this
message will be displayed in the Console when using a file from
RealPlayer Downloader: "Exception raised during posting of
notification. Ignored. exception: 'Conversion to encoding
30 failed for string...".
How to fix this problem:
1) Click once on the file when in the Finder.
2) Push enter.
3) Push the delete button.
4) Type "1".
5) Click once on the file again.
Once these steps are done, you can have Flv Crunch convert your file.
RealPlayer appends characters to a file name that Flv Crunch cannot
handle. This is why renaming the file fixes the problem.